:root{--bg:#f5f7fb;--ink:#18202a;--muted:#77808d;--line:#e7eaf0;--brand:#9f1d20;--brand-dark:#7d1518}*{box-sizing:border-box}html,body{height:100%}body{margin:0;font-family:Inter,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg)}a{text-decoration:none;color:inherit}button,input,select,textarea{font:inherit}
.portal-top{height:68px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 28px}.portal-brand{display:flex;align-items:center;gap:11px}.portal-brand strong{display:block;font-size:15px}.portal-brand span{display:block;color:var(--muted);font-size:11px;margin-top:2px}.hei-logo{font-size:22px;font-weight:950;letter-spacing:-.08em;color:var(--brand)}.top-user{display:flex;align-items:center;gap:10px;font-size:12px;color:var(--muted)}.top-user a{color:var(--ink);font-weight:700}.role-pill{background:#f3f4f6;border-radius:999px;padding:5px 8px;font-size:10px;font-weight:800;color:#4b5563}
.portal-shell{height:calc(100vh - 68px);display:grid;grid-template-columns:320px minmax(0,1fr) 260px;max-width:1700px;margin:auto;background:#fff;border:1px solid var(--line)}.ticket-sidebar{border-right:1px solid var(--line);background:#fbfcfe;min-width:0}.sidebar-head{padding:20px 18px 13px}.sidebar-head>div{display:flex;justify-content:space-between;align-items:center;margin-bottom:13px}.sidebar-head strong{font-size:16px}.sidebar-head span{background:#eef1f5;padding:3px 8px;border-radius:99px;font-size:10px;color:var(--muted)}.new-ticket{border:0;background:var(--brand);color:#fff;border-radius:8px;padding:10px 13px;font-weight:800;font-size:12px;cursor:pointer;width:100%}.new-ticket.big{width:auto;padding:12px 18px}.ticket-search{padding:0 14px 12px}.ticket-search input{width:100%;border:1px solid var(--line);border-radius:8px;padding:10px 12px;outline:0}.ticket-filters{display:flex;padding:0 14px 10px;gap:3px}.ticket-filters a{font-size:11px;color:var(--muted);padding:6px 8px;border-radius:6px}.ticket-filters a.active{background:#eeeef2;color:var(--ink);font-weight:800}.ticket-list{overflow:auto;height:calc(100% - 155px)}
.ticket-row{display:block;padding:13px 15px;border-top:1px solid var(--line);border-left:3px solid transparent}.ticket-row:hover{background:#f5f7fa}.ticket-row.selected{background:#fff;border-left-color:var(--brand)}.ticket-row-top{display:flex;gap:8px;justify-content:space-between}.ticket-row-top strong{font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-row-top time{font-size:9px;color:var(--muted);white-space:nowrap}.ticket-number{font-size:10px;color:var(--brand);font-weight:750;margin-top:4px}.ticket-preview{font-size:11px;color:var(--muted);line-height:1.45;margin-top:6px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-row-bottom{display:flex;align-items:center;gap:8px;margin-top:8px}.mini-status{font-size:9px;font-weight:800;padding:3px 7px;border-radius:999px}.mini-status.pending,.mini-status.under-review{background:#fff7e8;color:#9a6700}.mini-status.in-progress{background:#edf5ff;color:#2563eb}.mini-status.blocked{background:#fff0f0;color:#b42318}.mini-status.completed,.mini-status.approved{background:#eafaf2;color:#087443}.dot-priority{width:6px;height:6px;border-radius:50%;background:#aab1bb}.dot-priority.high,.dot-priority.urgent{background:#d33}.dot-priority.medium{background:#d09a28}.no-tickets{text-align:center;padding:35px 20px;color:var(--muted);font-size:12px;line-height:1.7}
.conversation{min-width:0;display:flex;flex-direction:column;background:#fff;position:relative}.conversation-head{min-height:96px;border-bottom:1px solid var(--line);padding:19px 27px;display:flex;justify-content:space-between;align-items:center;gap:20px}.crumb{font-size:10px;color:var(--brand);font-weight:800;text-transform:uppercase;letter-spacing:.07em}.conversation-head h1{font-size:19px;margin:5px 0}.ticket-meta{display:flex;gap:7px;color:var(--muted);font-size:10px}.head-actions{display:flex;align-items:center;gap:8px}.big-status{font-size:10px;font-weight:800;padding:7px 10px;border-radius:999px}.big-status.pending,.big-status.under-review{background:#fff7e8;color:#956500}.big-status.in-progress{background:#edf5ff;color:#1d4ed8}.big-status.blocked{background:#fff0f0;color:#b42318}.big-status.completed,.big-status.approved{background:#eafaf2;color:#087443}.head-status{font-size:11px;border:1px solid var(--line);border-radius:7px;padding:7px;background:#fff}.conversation-scroll{flex:1;overflow:auto;padding:25px 8%}.conversation-intro{display:flex;gap:11px;background:#fafbfc;border:1px solid var(--line);padding:13px 15px;border-radius:10px;margin:0 auto 28px;max-width:720px}.intro-icon{font-size:20px}.conversation-intro strong{font-size:12px}.conversation-intro p{font-size:11px;color:var(--muted);margin:3px 0 0;line-height:1.5}.message-row{display:flex;gap:10px;max-width:800px;margin:0 auto 23px}.message-row.mine{flex-direction:row-reverse}.avatar{width:32px;height:32px;flex:0 0 32px;border-radius:50%;background:#e9edf2;color:#596270;display:grid;place-items:center;font-size:11px;font-weight:900}.avatar.dev{background:var(--brand);color:white}.message-stack{min-width:0;max-width:76%}.mine .message-stack{text-align:right}.message-author{display:flex;align-items:center;gap:6px;margin-bottom:5px;font-size:10px;color:var(--muted)}.mine .message-author{justify-content:flex-end}.message-author strong{color:var(--ink)}.message-author time{font-size:9px}.dev-badge{background:#f7e7e7;color:var(--brand);padding:2px 5px;border-radius:4px;font-size:8px;font-weight:900}.bubble{display:inline-block;text-align:left;background:#f2f4f7;border-radius:4px 14px 14px 14px;padding:11px 13px;font-size:12px;line-height:1.6}.mine .bubble{background:#fff0f0;color:#4c1c1d;border-radius:14px 4px 14px 14px}.closed-note{text-align:center;margin:12px auto;background:#f0faf5;color:#087443;border:1px solid #d6f1e3;border-radius:8px;padding:9px;font-size:10px;max-width:600px}.composer{padding:14px 8% 18px;border-top:1px solid var(--line)}.composer-box{border:1px solid #dfe3e8;border-radius:11px;overflow:hidden;box-shadow:0 4px 15px rgba(20,30,40,.04)}.composer textarea{display:block;width:100%;border:0;outline:0;resize:none;padding:13px 14px;font-size:12px}.composer-bottom{border-top:1px solid #edf0f3;display:flex;justify-content:space-between;align-items:center;padding:8px 10px 8px 13px;color:#9aa2ad;font-size:9px}.send-btn{border:0;background:var(--brand);color:#fff;border-radius:7px;padding:8px 12px;font-size:11px;font-weight:800;cursor:pointer}
.ticket-details{border-left:1px solid var(--line);padding:21px 17px;background:#fbfcfe;overflow:auto}.details-title{font-size:12px;font-weight:900;margin-bottom:20px}.ticket-details label{display:block;font-size:10px;color:#6f7782;font-weight:800;margin-bottom:14px}.ticket-details input,.ticket-details select{display:block;width:100%;margin-top:6px;border:1px solid var(--line);border-radius:7px;padding:8px;font-size:11px;background:#fff}.save-details{width:100%;border:0;background:#18202a;color:#fff;padding:9px;border-radius:7px;font-size:11px;font-weight:800;cursor:pointer;margin-bottom:20px}.detail-line{display:flex;justify-content:space-between;border-top:1px solid var(--line);padding:11px 0;font-size:10px;color:var(--muted)}.detail-line strong{color:var(--ink)}.toast{position:absolute;top:12px;left:50%;transform:translateX(-50%);z-index:5;padding:8px 12px;border-radius:7px;font-size:10px}.toast.success{background:#eafaf2;color:#087443}.toast.danger{background:#fff0f0;color:#a21b1b}.empty-conversation{margin:auto;text-align:center;max-width:440px}.empty-icon{font-size:42px}.empty-conversation h2{font-size:21px;margin:12px 0 6px}.empty-conversation p{font-size:12px;color:var(--muted);line-height:1.6;margin-bottom:20px}
.modal{position:fixed;inset:0;background:rgba(15,23,42,.55);display:none;align-items:center;justify-content:center;padding:20px;z-index:50}.modal.open{display:flex}.new-ticket-modal{width:min(600px,100%);background:#fff;border-radius:15px;padding:24px;box-shadow:0 30px 80px rgba(0,0,0,.2)}.modal-head{display:flex;justify-content:space-between;gap:20px;margin-bottom:20px}.modal-head h2{font-size:21px;margin:5px 0}.modal-head p{font-size:11px;color:var(--muted);margin:0}.eyebrow{font-size:9px;color:var(--brand);font-weight:900;letter-spacing:.1em}.close{border:0;background:#f1f3f5;border-radius:50%;width:32px;height:32px;font-size:20px;cursor:pointer}.new-ticket-modal label{display:block;font-size:10px;font-weight:800;margin-bottom:13px;color:#505864}.new-ticket-modal input,.new-ticket-modal select,.new-ticket-modal textarea{width:100%;margin-top:6px;border:1px solid #dce1e7;border-radius:8px;padding:10px 11px;outline:none;font-size:12px}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 12px}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}.btn{border:1px solid #d8dde4;background:#fff;color:var(--ink);padding:9px 12px;border-radius:7px;cursor:pointer;font-size:11px;font-weight:800}.optional{font-weight:400;color:#9aa2ad}
@media(max-width:1100px){.portal-shell{grid-template-columns:290px minmax(0,1fr)}.ticket-details{display:none}.conversation-scroll,.composer{padding-left:6%;padding-right:6%}}@media(max-width:720px){.portal-top{padding:0 14px}.top-user span:not(.role-pill){display:none}.portal-shell{display:block;height:calc(100vh - 68px)}.ticket-sidebar{height:245px;border-right:0;border-bottom:1px solid var(--line)}.ticket-list{height:115px}.conversation{height:calc(100vh - 313px)}.conversation-head{padding:14px}.conversation-head h1{font-size:15px}.head-actions .big-status{display:none}.conversation-scroll{padding:18px 14px}.composer{padding:10px}.message-stack{max-width:84%}.grid2{grid-template-columns:1fr}}